Shipping
Where do you ship from?
All orders are shipped from our warehouse in Melbourne, Australia.
How long will it take me to get my order?
For customers in Australia, your order should arrive within 1-4 working days.
For international customers, most orders arrive within 4-12 working days.
See checkout for full shipping details.
How much do I pay for shipping?
We offer free shipping on all orders.
Do you ship internationally?
Yes. We ship to most countries.
See checkout for full shipping details.
Are there any customs/import fees?
No.
If incurred, please email us the details and we will provide you with a full refund of any customs fees (such as VAT, duties or taxes).
Returns
I think my order is lost/hasn't been delivered?
If your item still hasn’t been delivered after 14 days, please contact us and we can launch an investigation.
Can I change my shipping address?
Provided your order has not shipped yet, yes. Please email us the new details and we will change this over for you.
How do I track my order?
After you've ordered, we will send you a shipping confirmation email which will have a ‘Track Order’ button.
Do you have a returns policy?
We offer free returns for 30 days from the date of delivery of your order.
Can I return my order for a refund?
You can return your order to us for a refund, provided it is returned within 30 days.
Please note: all orders must be returned in as new condition, to be eligible for a return.
Can I exchange my order?
You can return your order to us in exchange for a new design, provided it is returned within 30 days.
Please note: all orders must be returned in as new condition, to be eligible for a return.
Do I have to pay for returns?
In the case that your purchase is damaged or faulty, your item will be replaced or refunded upon receipt of the returned damaged goods - for free.
What payment types do you offer?
We accept most payment methods.
See checkout for full shipping details.